For you to re-discover the best of Georgetown Aveda Salon Spa we want to share some of the adjustments we've had to make to our salon operations.
This is out of an abundance of caution for our staff, our guests and our community. We’ve made many internal changes to our salon procedures, but we wanted to share the ones that will affect you at your visit.
We will be asking for a strict 48-hour cancellation. We have a waiting list through June right now for most stylist. In order for us to accommodate other guests, it may be difficult to get you back in for at least a month. Our stylist and Spa have been furloughed for a couple of months and canceling last minute directly affects their compensation.
Please come alone to your appointment. We will not accommodate extra family members, children or friends. If they come with you, they will need to wait outside. No handshakes or hugs for us at this time either please!
All guests will be required to wear a mask that hooks behind the ears (all staff members will be required to wear masks as well). We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask, you may purchase one from us for $3.
When you arrive to the salon, please check in first, we may have you wait outside or in our spa (we will have chairs) depending on the number in our wait area; we will text or call you to come in. This will eliminate extra people in the salon at one time and allow us to clean the styling station. When you come in, we'll ask that you use our sanitation station before you start with your stylist.
Upon entering the salon, you’ll go right to the styling chair with the stylist. We will NOT be having you change into color robes. Please wear an older T-shirt or something that has a lower neckline. We will be using styling capes as usual (which are always washed in between uses).
Guests will be seated at every other station and 6 feet apart in the waiting area.
We will not be offering beverages at this time, please bring your own water with you.
If you are booked for a haircut (no color), and want to opt out of a shampoo, come with your hair already shampooed and wet or we can do a dry cut on you.
At the end of your service, a member of our guest care team will begin the checkout process. We will total your service, add gratuity and your home care products (we will gather them for you and bag them up). We will clean the signature pad between guest and there will be 6 feet between you and our front desk. If you are tipping in cash we will provide envelopes for you to place your tip in and give to your stylist.
To shorten the amount of time you’re spending in the building and not eliminate the number of staff we need to have working. We will note your future appointment day and time preferences while you are with your stylist. We will book your next appointment that day and you will get a text confirmation.
Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you've come to expect from us. We hope that will be sooner than later!
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as make the necessary adjustments.
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